Website Volunteers of America, Colorado

Helping America's most vulnerable.

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.


The Supervising Case Manager is responsible for working closely with the Head Start Director and the Early Childhood Education Program Managers; Center Manager and Education Manager while supervising a team of Home Visitors and Family and Community Advocates to ensure program compliance with Head Start Performance Standards. The Supervising Case Manager provide direct supervision and oversight to the recruitment, enrollment process, program implementation, and community collaboration efforts. Using a case management approach, the Supervising Case Manager carries a small caseload and supports the team in assessing families’ strengths and barriers and links families to services within VOA and the community. The Supervising Case Manager empowers parents to participate in leadership roles within the VOA Early Childhood Education Center and the Denver Great Kids Head Start network. This position will also work alongside parents to facilitate parent trainings and events and encourage parents to volunteer in center activities.


  • Ensures that the participant’s voice is heard and incorporated in programming.
  • Supervision and oversight of the Family Community Advocates and the Home Visitors
  • Responsible for outreach and recruitment to ensure site enrollments of eligible children, assist parents in meeting enrollment criteria and maintain a prioritized wait list for interested families.
  • Collaborates with the education coordinator, teaching team, family services team, and community partners to design and implement activities to increase parent involvement in program activities, community activities, and family literacy activities.
  • Develops rapport with families through ongoing communication, classroom contacts, home visits, phone calls, and referrals.
  • Utilizes Child Plus database for the tracking of enrollment, attendance, recruitment, referrals, in-kind services, and actions the family services team take to support families.
  • Develop individualized, flexible, accessible, and responsive choices for each family’s unique strengths and needs and assists families to define and set attainable goals.
  • Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops to meet the needs of the position.
  • Acts as an advocate for families when needed to assist in navigating social services systems to meet their needs.
  • Facilitates the delivery of appropriate services for all participant households as indicated by relevant service modalities through an equity lens.
  • Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
  • Organizes client’s files and ensures required documentation is up-to-date, and in compliance with Head Start and Licensing requirements.
  • Performs all duties in a professional manner, adhering to the NASW Social Work Code of Ethics.
  • Predictable, consistent attendance.
  • Performs all other duties as assigned.


Bachelor’s degree in Human Services or related area.
Bilingual in Spanish and English; able to translate both verbally and in writing.
Two years providing case management and family support required.
Must possess a valid Colorado driver’s license and state-mandated automobile insurance.


Experience working with individuals and families from diverse backgrounds.
Infant Mental Health Endorsement
Experience supervising a team of case managers.
Reflective Supervision


Full Time 40 hours a week; Occasional weekends (Saturday) for recruitment fairs and parent engagement activities.


$22.45/hr., $28.05/hr.

Benefits (eligibility is based on job type/status)

  • Vacation Time/Separate Sick Time
  • Paid Holidays/Floating Holidays/Personal Days
  • Volunteer/Wellness Day
  • Tuition Assistance
  • Pension Plan/403b Retirement Plan with Agency Match
  • Health, Dental, Vision, Pet Insurance
  • Life Insurance/Accident Insurance/Short & Long-Term Disability
  • Employee Assistance/Work Life Balance Program
  • Employee Discount Program
  • LifeLock with Norton
  • Public Service Loan Forgiveness
  • Fully Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan

Volunteers of America is an EEO/AA Employer

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