Website City of Lakewood

The Family Support Worker enrolls families and provides case management services to center-based Head Start families. Responsible for the planning and implementation of family engagement activities within the Parent, Family and Community Engagement component of the City of Lakewood Head Start program, including facilitating parent group meetings and linking families to resources and community events.

This position is funded federally, therefore, as mandated by the federal government, city employees in this position must be fully vaccinated at the time of hire and must be able to provide proof of vaccination status prior to their date of hire.

Major Tasks, Duties, and Responsibilities

Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City’s discretion. Employees must be able to perform the essential duties of this job with or without a reasonable accommodation.

Responsible for building and maintaining an open, friendly, and cooperative relationship with participant families beginning at enrollment.
Provide case management services to families on case load.  These services include but are not limited to: enrollment of families into Head Start, supporting families in the Family Partnership Agreement process, providing crisis intervention and supplying resources on issues such as homelessness, food insecurity, transportation, substance abuse, domestic violence and mental health concerns.  Home visits may be a part of this process.
Document significant interactions, resources provided and referral follow-up on the Child Plus data management system.
Build and maintain partnerships with community agencies in Lakewood and the greater Denver-Metro area in order to ensure adequate resources are available for families in the program.  Share those resources with other members of the family service team.
Be a contributing member of the Family Support Team.  Participate in the monthly FSW/HV Peer Group meeting.  Attend site team meetings as needed.
Monitor compliance of health events (physicals, dentals, immunizations, hearing/vision screenings) of families on caseload.  Support families in finding and retaining a medical and dental home.
Recruit families for the Head Start/Early Head Start program.

Reporting Relationships
Supervision Received: Receives general supervision from the Family Support Team Coordinator
Supervision Exercised:  None

Essential Qualifications
Bachelor’s Degree in Social Work, Human Services or related field.


  • One or more years professional experience working in family support or human services
  • Experience with Head Start/Early Head Start programs and child development preferred
  • Certification/Licenses/Specialized Training
  • Current CPR/First Aid certificates or the ability to obtain within 6 months of hire
  • Valid Driver’s License and a good driving record
  • Fluent bilingual language skills in English/Spanish and Spanish/English to include verbal, reading and writing, required

KSA’s and Physical/Mental Reqs

  • Must be comfortable and skilled at using a trauma-attuned focus on supporting families from economically challenged and diverse populations.
  • Must have fluent bilingual skills in English/Spanish and Spanish/English in verbal, reading and writing.
  • Must be able to work independently and as a team member, while actively soliciting and valuing input from coworkers, community, and families.
  • Must be able to interact with others in a positive manner by being intentional in and responsible for words and actions, practicing open, respectful, and direct communication, recognizing that various methods are necessary.
  • Adaptable and responsive to change for the betterment of programs and participants.
  • Acceptance of diversity and ability to work easily with the public.
  • Ability to organize and complete work assignments to meet established deadlines.

Technology Skills:

  • Family Support Worker will use a cell phone, laptop computer and photocopying equipment.
  • Ability to utilize all aspects of the Child Plus data management software, accurately and reliably.
  • Ability to use and set up a virtual environment for families and staff such as Zoom or Microsoft Teams.

All Lakewood employees are expected to work and complete all tasks in a safe manner consistent with training, standard operating procedures, City or Department policies, and common sense. Working in a safe manner includes the use of personal protective equipment (PPE) and complying with all City and/or Department safety rules. Horseplay on-the-job is strictly forbidden. The failure to work in a safe manner, use PPE, follow standard operating procedure or comply with a safety rule will result adverse employment consequences ranging from verbal discipline to termination from employment, including any applicable reduction in benefits under the Colorado Workers’ Compensation Act. Employees are also expected to encourage safe work practices by all co-employees, and to report any unsafe work practices immediately to a supervisor.

Medium Work:  Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

Bend or position self to move items from higher place to lower place or vice versa
Lift, carry,  push, pull, move, or position from all levels up to 50 lbs.
Lift, carry,  push, pull, move, or position from all levels over 51 lbs. with assistance
Sit, stand or be stationary
Stoop, kneel, crouch, crawl, climb, balance, turn or twist all of which may include awkward positions on both even and uneven terrain
Talk, hear, converse, communicate, or exchange information
Use of hands and/or fingers in a repetitive motion to handle, pinch, reach, grasp, move, feel, and inspect, etc.
Vision to include; distance, depth perception, peripheral and color
Walk, ascend or descend on both even and uneven terrain

Environmental Conditions may include
Confined spaces
Extreme cold or heat
Frequent vibrations due to equipment use
Fumes or airborne particles
Moderate to extremely loud noise environment
Outdoor weather conditions
Toxic or caustic chemicals
Wet or humid conditions
Work in high, precarious places


  • Must be able to lift weighing up to 40 pounds.
  • Must push or pull weighing up to 30 pounds
  • TB Test
  • Must successfully complete and maintain required state or departmental physical standards and certifications.

The City of Lakewood is a drug-free workplace that provides employment opportunities in compliance with all pertinent federal, state, and local laws.  Accordingly, the City celebrates diversity in the workforce.  This position description is a valid statement of the job duties, responsibilities, requirements and performance expectations of this position.

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